REFUND POLICY

Returns Policy

We are pleased to offer our returns policy in addition to your statutory rights. All we ask is that you return it in its original and unspoilt condition together with your order summary within 28 days, either in-store or by post. We reserve the right to refuse to exchange or refund items that are not returned within 28 days of delivery.

Refunds will be made through the original payment method. We offer you the options below to make your return:

• Return and exchange available in store for Click and Collect packages

• Return by post for Direct Delivery packages

In interests of hygiene and for your protection we do not accept returns of, or refunds on, pierced earrings or jewellery sets containing earrings or real body jewellery unless the items are of unsatisfactory quality or unfit for purpose. No refund or exchange is given on gift cards.
 

By Post

Enclose the order summary with your parcel and write the returns address clearly on the outside.

Post to:
  Oak & Willow Designs

Little Hare Farm

Hinton Parva

Swindon  Sn40DH

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Remember to get a proof of postage receipt at the post office. You will need to pay for the postage but we will refund the delivery charge if we have made an error in our despatch or if the item is faulty or unfit for purpose, unless you have decided to keep part of the received order. We will not refund charges incurred by you from private carriers.

Postal returns can take up to 10 days to reach us but once we've got it, we promise to process your order within 24 hours. We will refund your payment within 30 days.

We are unable to accept any responsibility for return items that are lost and/or damaged in the post. You must ensure that the returned items packaged in a box must be returned with an outer box and packaging for protection.
PLEASE NOTE: we do not offer an exchange service by post.